Job Description and Duties

Ready to help shape the future of the Child Support Program? We are seeking an innovative and collaborative leader to launch and lead the newly established Experience Design Unit (EDU). This exciting opportunity offers the chance to build a brand-new team from the ground up while driving improvements in customer experience across the organization. The EDU Supervisor will lead a team that uses customer research, journey mapping, data analysis, and stakeholder engagement to identify opportunities, develop customer-centered solutions, and improve service delivery, accessibility, efficiency, and trust.

You will find additional information about the job in the Duty Statement.

Apply here: Job Posting | CalCareers